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Balloons
 

Q: What balloon services do you offer?
A: We offer a variety of balloon décor including arches, columns, garlands, organic installations, balloon walls, table pieces, and custom designs for events like birthdays, engagements, baby showers, corporate events, and more.
 

Q: How far in advance should I book my balloon décor?
A: We recommend booking as early as possible, especially for weekends and peak seasons. Ideally 4–6 weeks in advance so we can secure all supplies and design the perfect setup. Last-minute bookings may be possible but cannot be guaranteed.
 

Q: Are balloons suitable for outdoor events?
A: Yes! We have weather-appropriate options. However, extreme heat, wind, or rain can affect balloon longevity. We’ll advise the best choices based on your location and timing.
 

Q: Do you offer custom colours or themes?
A: Absolutely! We can match your event theme or colour palette — just let us know your vision when you enquire.
 

Q: Do you deliver and set up?
A: Yes. All balloon installations include delivery, set-up, and basic take-down (when agreed). Full take-down services can be added on request.
 

Picnic Setups
 

Q: What is included in a picnic setup?
A: Each picnic setup includes comfortable floor seating, cushions, rugs, low tables or trays, décor accents, lanterns or lights (if selected), tableware (if requested), and styling to fit your theme.
 

Q: Where can picnics be set up?
A: We can set up in parks, beaches, gardens, courtyards, or even inside your home. Please check location rules when booking public spaces.
 

Q: Can I bring food and drinks?
A: Yes! You can bring your own food and drinks. If you’d like catering recommendations or a charcuterie board add-on, we can help.
 

Q: How long does a picnic setup stay in place?
A: Standard setups remain for up to 3 hours. Extensions or full-day options are available for an additional fee.
 

Q: What happens in case of bad weather?
A: Safety first! We’ll discuss weather plans prior to your event. If conditions are unsafe (heavy rain or strong winds), we’ll reschedule or offer an indoor alternative where possible.
 

Booking & Payments
 

Q: How do I book?
A: Simply click the “Add to enquiry” button on the listing you want, complete the enquiry form with your details and event info, and we’ll reply with availability, pricing, and next steps.
 

Q: Can I enquire about multiple items?
A: Yes! Add multiple items to your enquiry list and send them together. We’ll respond with options and combined pricing.
 

Q: What are your payment terms?
A: A deposit is required to secure your booking, with the remainder due before your event date. Exact payment details will be confirmed when we send your quote.
 

Q: Can I cancel or reschedule?
A: Yes. Review our cancellation policy in the quote we send you, as well as information on rescheduling.
 

Event Details
 

Q: Do you travel for events outside your area?
A: Yes! Travel fees may apply depending on distance. We’ll include any applicable charges in your quote.
 

Q: Can I customise my order further?
A: Of course — we love custom details! Whether it’s a specific colour scheme, signage, or extra décor touches, just let us know what you’re imagining.
 

Health & Safety
 

Q: Are balloons safe for kids and pets?
A: Yes — but balloons should always be supervised around young children and pets. We spray balloon shine on our setups so best not to let kids play with. Keep popped balloon pieces away from small hands and curious mouths.